A lady came into the store with her son as she wanted to buy a Game Boy Advance SP system for him. She came up to me and expressed how she wished to buy a new Game Boy Advance SP system. Without hesitation, I acknowledged it and simply asked which color she wanted and she pointed at it.

I then opened up the case and grabbed the one she had asked for. She immediately gives me an attitude and says how she had asked for a new one. A little confused, I mentioned how all of the systems there were brand new. She insisted that I was not telling the truth and how she wanted the one in the far back as only that was new. Not wanting to make a big deal, I grabbed the one from the far back and proceeded to process it.

However, she then stopped me and again mentioned how it may not be a new product and demanded that I let her touch the box first. I did so and sure enough she began to rub the whole box as her way to see if it was new. I then politely asked if she was satisfied and ready to purchase the item.

She said no and then told her son to do the same as that is how you tell if a product is new or not. Sure enough, her son started to rub the whole box. She then asked if he thought it was new and he just said that it seemed like it was. I was then finally able to process the sale.