Some items have a high dollar value and can be easily stolen. As a result, they are locked up in a special case that requires an associate to unlock it upon purchasing the item. A customer walks in while browsing through some of the computer accessories.

For some reason, she starts to mumble to herself while appearing to be irritated over something while carrying a cased up USB memory stick. As I approached to ask if everything was alright, she began to scold me on how it was so inappropriate to have items locked up in these cases as she can’t take the item out to purchase them.

Figuring that it was probably just new to her, I politely told her that she could just bring the item to the cash register and they will take it out once she buys the item. She must have been in an arguing mood though as afterwards she began to complain about how it shows that the company had no trust with its customers to do that as well as making the item heavier to carry to the cash register and so I should just remove the case right there for her. Keep mind that overall it was smaller and lighter than most hard covered books.

Not wanting to argue, I offered to bring it to the cash register for her instead. Sure enough, something else came up as she then asked if I was trying to imply that she couldn’t do it herself. It was like a no win situation.