Some items have a high dollar value and can be easily stolen. As a result, they are locked up in a special case that requires an associate to unlock it upon purchasing the item. A customer walks in while browsing through some of the computer accessories.

For some reason, she starts to mumble to herself while appearing to be irritated over something while carrying a cased up USB memory stick. As I approached to ask if everything was alright, she began to scold me on how it was so inappropriate to have items locked up in these cases as she can’t take the item out to purchase them.

Figuring that it was probably just new to her, I politely told her that she could just bring the item to the cash register and they will take it out once she buys the item. She must have been in an arguing mood though as afterwards she began to complain about how it shows that the company had no trust with its customers to do that as well as making the item heavier to carry to the cash register and so I should just remove the case right there for her. Keep mind that overall it was smaller and lighter than most hard covered books.

Not wanting to argue, I offered to bring it to the cash register for her instead. Sure enough, something else came up as she then asked if I was trying to imply that she couldn’t do it herself. It was like a no win situation.

There was a customer who bought the game King Kong for the gameboy advance and evidently he did not like the game very much. He then tried to return the game to get a refund. As per store policy however, we could not accept game and software products which have been opened. I informed the person of this and he left.

The next day he comes back to the store again to try and return the game to get a refund by asking a different person. Since I was in charge of handling issues pertaining to video games I was called over to the customer service desk and sure enough we both recognized each other. I was just amazed that he would even try to do that. Again, I mentioned how we can’t give him a refund as the product has been opened.

He then did the most mind boggling thing. He then spent a little while walking around the store I suppose to see what was knew. He eventually made his way back to the video game section and grabbed a brand new copy of King Kong from the bin which had the game. Keep in mind that I saw him do so as well.

In a calm and casual manner he brought the game up to the customer service counter and requested that he wanted to return that game. I immediately just walked up to person and told him not to keep trying as what he was doing was considered as theft as well. He just acted dumb and mentioned how he didn’t understand what was wrong as the product is unopened and he simply wanted a refund. Also, he then tried to get technical about our store return policy and that there is no reason to be refusing him from getting a refund.

I then mentioned how I saw him take the item from our game bin and that pretty much ended the conversation.

Like most stores we have a large warehouse area that has our entire excess inventory as well as items that need to be sent for repair. One day, the battery in one of the laptops exploded and as a result the area that this laptop was locked in caught on fire. You could clearly see from the main shopping area that there was a large amount of smoke coming out from the warehouse.

We immediately tried to direct customers out of the building as the alarms began to go off and eventually people from the fire department started to arrive. There was this one lady that had an item that she wanted to return for a refund and she actually ran into the store and then lined up at the returns and exchange desk as if nothing was wrong.

Of course, we mentioned how we couldn’t process anything and that she needed to leave the store for her safety. She insisted that we process her request though and then went on a rant on how we are just trying prevent her from getting a refund. With the alarms still going and more smoke slowly coming out onto the shopping area, at this point even one of the firemen told the lady to leave.

Amazingly, she then began to argue with him as well on how it shouldn’t be a big deal as the process should be fairly quick. Fortunately, we were stern enough to get her to leave eventually.

Like a lot of companies, most of them have some kind of guarantee in place to ensure that the price that the customer has paid for the product will be protected from any sales or price drops within a certain timeframe of the purchase.

One day a customer came in as he had purchased a fairly decent television set for about $2000 or so. Now since the item went on sale at a competitor’s store for about $200 less, he came in to receive a refund of the difference. Not only that, but the store’s policy is to refund 110% of the difference. Ten percent of $200 is $20 and so in this situation he would actually get $220 back.

He wasn’t happy however as he started to accuse us of misleading customers about our price guarantee policy. He told us that we should be refunding him the full $2000 plus the $200. Basically, he interpreted our policy as in if there is a drop in price we would provide customers with a full refund and then some as well as allowing them to keep the product.

We tried to explain it to him, but he was dead set in believing that he was entitled to receiving $2200 while being able to keep the TV. Afterwards, he went on a rant on how he was going to report the company to the proper authorities for deceptive business practices.

There was a customer in the restaurant who ordered a soup based noodle dish for dinner. As described on the menu, the dish consisted of noodles and had other items such as beef and vegetables in it. When the customer received the order, she ate a little and then requested if we could take the beef out of the dish as she wasn’t much of a meat eater. So, we did.

She then called us again and now requested that we take out some of the vegetables as again it is not something that she would normally like. Finally, she calls us for the third time and now mentions how there seems to be too much soup in the dish and requested that we drain it so that she can simply et the noodles only. Sure enough, we did it.

When it came to the bill, she was outraged at it as she believed she shouldn’t have to pay the full price since all she ate was mainly the noodles. She also mentions how we could have simply served another person the portions that she did not eat and it’s our fault for wasting it which makes it our responsibility to cover the cost of it.

One day a person came in asking for the game NBA Live as she wanted to buy it for a present. She wasn’t too sure which game console system her nephew had. After speaking to her, we determined that her nephew had a Gamecube and so I showed her the game that she was looking for.

At about the same time, she saw the PS2 version of the same game which was about $5 cheaper as it was on sale. She then questioned why I didn’t show her that one first as it was the same game except cheaper. I then explained how that game will not be playable on her nephew’s system as these games will only play on specific game systems.

She then questioned my knowledge and mentioned how I was just trying to get her to pay more because I was a typical commissioned based sales person. I mentioned that this was not a commission based department and that I am just trying to help her purchase the correct item. Still, she refused to believe me and purchased the PS2 version of the game instead.

A few days later, she returns to the store and complains that the game is faulty as the disc is too big and wouldn’t fit in her nephew’s system.