Like a lot of companies, most of them have some kind of guarantee in place to ensure that the price that the customer has paid for the product will be protected from any sales or price drops within a certain timeframe of the purchase.

One day a customer came in as he had purchased a fairly decent television set for about $2000 or so. Now since the item went on sale at a competitor’s store for about $200 less, he came in to receive a refund of the difference. Not only that, but the store’s policy is to refund 110% of the difference. Ten percent of $200 is $20 and so in this situation he would actually get $220 back.

He wasn’t happy however as he started to accuse us of misleading customers about our price guarantee policy. He told us that we should be refunding him the full $2000 plus the $200. Basically, he interpreted our policy as in if there is a drop in price we would provide customers with a full refund and then some as well as allowing them to keep the product.

We tried to explain it to him, but he was dead set in believing that he was entitled to receiving $2200 while being able to keep the TV. Afterwards, he went on a rant on how he was going to report the company to the proper authorities for deceptive business practices.