A customer phoned in as his computer keyboard did not seem to be working anymore. I asked some basic questions such as for him to check if it was properly connected to the computer. He assured me it was.

Trying to get to the bottom of it, I tried to find out what he was doing before the keyboard began to cease functioning. He mentioned he didn’t do anything other than clean the keyboard as it was a little dirty. My immediate response was that maybe the material he used to clean it damaged the keyboard and so I asked him to tell me what he used to clean it.

He was adamant that he didn’t use anything bad to clean the keyboard. According to him, all he did was soak the keyboard in regular soap and water to clean off all the dust and residue.