There was a customer who bought the game King Kong for the gameboy advance and evidently he did not like the game very much. He then tried to return the game to get a refund. As per store policy however, we could not accept game and software products which have been opened. I informed the person of this and he left.

The next day he comes back to the store again to try and return the game to get a refund by asking a different person. Since I was in charge of handling issues pertaining to video games I was called over to the customer service desk and sure enough we both recognized each other. I was just amazed that he would even try to do that. Again, I mentioned how we can’t give him a refund as the product has been opened.

He then did the most mind boggling thing. He then spent a little while walking around the store I suppose to see what was knew. He eventually made his way back to the video game section and grabbed a brand new copy of King Kong from the bin which had the game. Keep in mind that I saw him do so as well.

In a calm and casual manner he brought the game up to the customer service counter and requested that he wanted to return that game. I immediately just walked up to person and told him not to keep trying as what he was doing was considered as theft as well. He just acted dumb and mentioned how he didn’t understand what was wrong as the product is unopened and he simply wanted a refund. Also, he then tried to get technical about our store return policy and that there is no reason to be refusing him from getting a refund.

I then mentioned how I saw him take the item from our game bin and that pretty much ended the conversation.