One day a person came in asking for the game NBA Live as she wanted to buy it for a present. She wasn’t too sure which game console system her nephew had. After speaking to her, we determined that her nephew had a Gamecube and so I showed her the game that she was looking for.

At about the same time, she saw the PS2 version of the same game which was about $5 cheaper as it was on sale. She then questioned why I didn’t show her that one first as it was the same game except cheaper. I then explained how that game will not be playable on her nephew’s system as these games will only play on specific game systems.

She then questioned my knowledge and mentioned how I was just trying to get her to pay more because I was a typical commissioned based sales person. I mentioned that this was not a commission based department and that I am just trying to help her purchase the correct item. Still, she refused to believe me and purchased the PS2 version of the game instead.

A few days later, she returns to the store and complains that the game is faulty as the disc is too big and wouldn’t fit in her nephew’s system.