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Posts Tagged ‘picky customers’

Pay For What You Ordered

Friday, November 30th, 2007 by Customer Service Associate

There was a customer in the restaurant who ordered a soup based noodle dish for dinner. As described on the menu, the dish consisted of noodles and had other items such as beef and vegetables in it. When the customer received the order, she ate a little and then requested if we could take the beef out of the dish as she wasn’t much of a meat eater. So, we did.

She then called us again and now requested that we take out some of the vegetables as again it is not something that she would normally like. Finally, she calls us for the third time and now mentions how there seems to be too much soup in the dish and requested that we drain it so that she can simply et the noodles only. Sure enough, we did it.

When it came to the bill, she was outraged at it as she believed she shouldn’t have to pay the full price since all she ate was mainly the noodles. She also mentions how we could have simply served another person the portions that she did not eat and it’s our fault for wasting it which makes it our responsibility to cover the cost of it.