Like most stores we have a large warehouse area that has our entire excess inventory as well as items that need to be sent for repair. One day, the battery in one of the laptops exploded and as a result the area that this laptop was locked in caught on fire. You could clearly see from the main shopping area that there was a large amount of smoke coming out from the warehouse.

We immediately tried to direct customers out of the building as the alarms began to go off and eventually people from the fire department started to arrive. There was this one lady that had an item that she wanted to return for a refund and she actually ran into the store and then lined up at the returns and exchange desk as if nothing was wrong.

Of course, we mentioned how we couldn’t process anything and that she needed to leave the store for her safety. She insisted that we process her request though and then went on a rant on how we are just trying prevent her from getting a refund. With the alarms still going and more smoke slowly coming out onto the shopping area, at this point even one of the firemen told the lady to leave.

Amazingly, she then began to argue with him as well on how it shouldn’t be a big deal as the process should be fairly quick. Fortunately, we were stern enough to get her to leave eventually.